Terms of service

OVERVIEW

Welcome to Vanta! The terms “we”, “us” and “our” refer to Vanta. Vanta operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Vanta is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranties, limitations of liability, and your statutory rights as a consumer.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least 18 years old or are using the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and delivery information. You confirm that all information you provide is accurate, current and complete and that you have the right to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account. You may not transfer, sell, assign, or license your account to any other person without our prior written consent.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colours and product appearance may vary from how they appear on your screen depending on the device you use and your device settings.

We do not guarantee that product images, descriptions or other content on the Services will be completely accurate, current or error-free, although we take reasonable care to present them as accurately as possible.

All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Vanta reserves the right to accept or decline your order for any reason. Your order is not accepted until we send you confirmation that it has been accepted. Payment may be taken at the time you place your order, but no contract is formed until acceptance is confirmed by us.

Please review your order carefully before submitting it. Once an order has been accepted, we may not be able to accommodate changes or cancellation requests before dispatch.

If we do not accept, amend, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Your purchases are subject to our Refund Policy and any statutory rights you may have under applicable law.

You confirm that your purchases are for personal, private use and not for commercial resale or export unless we have agreed otherwise in writing.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, prices shown include VAT where applicable but do not include delivery charges, which will be shown separately at checkout.

Prices shown on our online store may differ from prices offered elsewhere, including in third-party stores or marketplaces. We may also run promotions that are governed by separate terms and conditions. If there is a conflict between those terms and these Terms, the promotion terms will apply.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you where necessary.

You confirm that the payment information you provide is accurate, that you are authorised to use the relevant payment method, and that you will pay all charges incurred by you, including any applicable delivery charges and VAT.

SECTION 5 - SHIPPING AND DELIVERY

Any delivery dates or times provided by us are estimates only and are not guaranteed. We are not liable for delays caused by couriers, customs, or events outside our reasonable control.

Unless otherwise required by law, risk in the products passes to you when the products are delivered to the delivery address specified in your order. Ownership of the products passes to you when we have received payment in full for those products.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, video, audio, and the design, selection and arrangement of them, are owned by Vanta, its affiliates or licensors and are protected by applicable intellectual property laws in the United Kingdom and other countries.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly provided in these Terms, nothing grants you any licence or other rights in relation to any patent, trademark, copyright, or other intellectual property of Vanta, Shopify or any third party. Unauthorised use of the Services may infringe applicable laws. All rights not expressly granted are reserved by Vanta.

Vanta’s names, logos, product and service names, designs, and slogans are trademarks of Vanta or its affiliates or licensors. You must not use those marks without our prior written permission. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools, except where liability cannot lawfully be excluded or limited.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider.

We may also, in the future, offer new features through the Services, including new tools and resources. Such new features shall also be deemed part of the Services and shall be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and links to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.

If you decide to leave the Services to access third-party materials or sites, you do so at your own risk. We are not liable for any loss or damage related to your access to or use of any third-party website, or your purchase or use of any products, services, resources, or content on any third-party website.

Please review the relevant third party’s terms and policies before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Vanta is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Vanta.

By using the Services, you acknowledge and agree that Shopify is not responsible for the sale of products by Vanta or for customer service in relation to those products. Any questions, claims or issues relating to products purchased from our store should be directed to Vanta.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read those privacy policies.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify and relevant third parties, including parties located outside the United Kingdom, where necessary to provide services to you. Please review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for the purpose of operating, improving, promoting and providing the Services and our business.

You also confirm that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback where required by law or applicable guidance; and (iii) your Feedback will comply with these Terms.

We are under no obligation to keep any Feedback confidential, to pay compensation for it, or to respond to it.

We may, but are not obliged to, monitor, edit or remove Feedback that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene, infringing, misleading, or otherwise objectionable, or that violates these Terms.

You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that your Feedback will not contain unlawful, abusive or obscene material, or any malware or other harmful code. You must not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times and availability. We reserve the right to correct any such errors, inaccuracies or omissions, and to change or update information or cancel orders where necessary, including after you have submitted an order.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful, fraudulent or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any person; (e) to transmit false or misleading information; (f) to upload or transmit material that does not comply with these Terms; (g) to send any unsolicited advertising or promotional material, including junk mail, chain letters, spam, or similar communications; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which may harm Vanta, Shopify, users of the Services, or expose any of them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without our written permission; (c) collect or track the personal information of others unlawfully; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the internet.

We reserve the right to suspend, restrict, or terminate your access to the Services if we reasonably believe that you have breached these Terms.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services at any time if we reasonably believe that you have breached these Terms or that it is otherwise necessary to protect our business, customers, or Services.

Termination will not affect any rights, remedies, obligations or liabilities that have accrued up to the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Warranties and Disclaimers, Limitation of Liability, Indemnity, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - WARRANTIES AND DISCLAIMERS

The information presented on or through the Services is made available for general information purposes only. We do not guarantee that such information is accurate, complete or up to date. Any reliance you place on such information is at your own risk.

Except as expressly stated by Vanta, and subject always to your statutory rights, the Services and all products offered through the Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer law, including your rights in relation to goods that are faulty, not as described, or not of satisfactory quality.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free, or that the Services will be free from viruses or other harmful components, although we take reasonable steps to maintain their security and availability.

SECTION 16 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any breach of your statutory rights as a consumer.

Subject to the above, and to the fullest extent permitted by law, Vanta, our directors, officers, employees, affiliates, agents, contractors, service providers and licensors shall not be liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of savings, loss of data, loss of opportunity, or loss of goodwill arising out of or in connection with your use of the Services or any products purchased through the Services.

Subject to the above, our total liability to you for any claim arising out of or in connection with the Services or any products purchased through the Services shall be limited to the amount paid by you for the relevant product or service giving rise to the claim.

SECTION 17 - INDEMNITY

You agree to indemnify and hold harmless Vanta, its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, costs and expenses reasonably incurred by them arising out of: (1) your breach of these Terms, (2) your violation of any applicable law, or (3) your infringement of the rights of a third party.

This section does not require you to indemnify us for any loss caused by our own negligence, fraud, or breach of these Terms.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision shall, to the extent required, be deemed deleted or modified to the minimum extent necessary, and the validity and enforceability of the remaining provisions shall not be affected.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us in relation to your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, relating to that subject matter.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT

You may not assign, transfer, charge or otherwise deal with any of your rights or obligations under these Terms without our prior written consent.

We may assign, transfer or subcontract our rights and obligations under these Terms, provided that doing so will not reduce any rights or protections available to you under these Terms or applicable law.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction. If we bring proceedings against you as a consumer, we will do so only in your home jurisdiction.

SECTION 22 - HEADINGS

The headings used in this agreement are included for convenience only and will not affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check our website periodically for changes.

Where required by law, we will notify you of any material changes to these Terms. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at help@vantasport.com.

Our contact information is posted below:

Name: Nedco Limited T/A Vanta Sport 

Email: help@vantasport.com 

Company Number: 13715122

 

SECTION 25 - PRODUCT WARRANTY

Vanta products are built for performance and durability. We provide a 12-month limited warranty against defects in materials or workmanship arising under normal, intended recreational use.

To activate coverage, register your product using the unique QR code included with your purchase within 30 days of purchase, and retain proof of purchase, such as your Amazon Order ID or other order confirmation.

This warranty does not cover:

• Damage resulting from contact with walls, floors, fences, or other court surfaces.
• Cracks, chips, or cosmetic marks caused by impact, scraping, or dropping.
• Wear resulting from grip changes, heat exposure, or moisture.
• Misuse, abuse, neglect, or modification of the product.
• General wear and tear resulting from normal use.

If a genuine manufacturing defect is confirmed, Vanta may, at its discretion, repair or replace the product or issue store credit of equivalent value.

This limited warranty is in addition to, and does not affect, your statutory rights under UK consumer law.

For warranty queries, email help@vantasport.com with your name, order ID, and photographs of the issue.

 

SECTION 26 - FREE GIFTS AND PRODUCT REGISTRATION BENEFITS

Our product registration benefits, including any free gift offers, are available only where expressly stated and are subject to eligibility, stock availability and these Terms.

Unless we confirm otherwise in writing, free gift offers and other registration benefits are available only to verified purchasers who bought their VANTA product directly from us or from an authorised retailer and who can provide a valid order number or proof of purchase.

Products supplied free of charge, including through Amazon Vine, product testing, social media collaborations, influencer partnerships, sponsorships, giveaways, competitions, samples or other promotional arrangements, are not eligible for free gift offers, free overgrips or other purchaser-only registration benefits.

We may amend, pause, withdraw or substitute any free gift or registration benefit at any time, provided this does not affect any benefit that has already been confirmed to an eligible claimant.

This does not affect any legal rights that may apply.